Introduction

Welcome to the online platform operated by TECHSAVY SYSTEMS, registered under UAM No. MH23D0043831. Throughout this website, the terms "we," "us," and "our" refer to TECHSAVY SYSTEMS. By accessing or using this website, you agree to abide by the following terms and conditions ("Terms of Service"). These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content. Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Terms of Service

Indemnification

You agree to indemnify and hold PlatinumSupport harmless from any liabilities, losses, expenses, and claims arising from services provided, products sold, or actions of users associated with PlatinumSupport.

Customer's Sole Remedy

PlatinumSupport's sole liability and customer's exclusive remedy shall be limited to a refund of up to thirty (30) days of service, if cancellation is requested within seven days of purchase.

Limitation of Liability

PlatinumSupport shall not be liable for consequential, punitive, or incidental damages arising from the use of services or documentation. Our liability is limited to the actual price paid for thirty (30) days of service.

Satisfaction Guarantee

We offer a satisfaction guarantee on our server management services. If you're not satisfied within the first 3 technical support requests or 7 days of service, we'll provide a full refund.

3rd Party Software

Installation of 3rd party software is at our discretion. We do not support certain services including OS upgrades, virtualization, and custom kernel compilations.

Disputes

All payments after 30 days are nonrefundable. Billing disputes must be reported within 60 days. Disputes may incur an administrative fee.

Payment Terms

Failure to pay may result in suspension or termination of services. Termination may involve re-allocation of resources.

Refunds

Refunds may take up to 30 days to process from the date of request or offer.

Late Fees and Re-Activation Fees

Late payments may incur additional fees. Services may be terminated if payment is not received within 7 days after renewal.

Force Majeure

PlatinumSupport shall not be liable for delays or failures caused by events beyond our control.

Disclaimer

PlatinumSupport is not liable for damages suffered by your business. We do not guarantee uninterrupted service.

Refusal of Service

We reserve the right to refuse or cancel service for any reason, with or without notice.

Customer Abuse

Abusive behavior towards our company or employees may result in immediate account termination.

Server Migrations

We handle migrations under certain conditions when we offer Free Migration, the Manual copying of accounts is not supported on the cross platforms, only cPanel to cPanel or Plesk to Plesk migration with necessary access to old host falls under the Free migration catagory, otherwise you may  have to buy addinal services to manually migrate the websties.

Response Time and Resolution Time

We guarantee response and resolution times for support tickets. Additional terms apply.

Waiver

PlatinumSupport's right to enforce these terms is not waived by any breach or failure to enforce them.

Severance

If any section of these terms is found to be invalid, the remaining sections shall remain in full force and effect.

Non-Payment

Services may be suspended or terminated for non-payment.

Lowest Price Guarantee

We guarantee to beat any advertised standard price for the same service. Certain conditions apply.

Public Feedback

Negative feedback without prior discussion with us may result in account termination.

Additional Services

Additional services are subject to these Terms of Service. BackupVault services have specific terms.

Reselling our Service

Reselling our service is subject to certain conditions and liabilities.

Confidentiality Statement

We maintain confidentiality of personal information. By using our services, you agree to these Terms of Service

Free Migration

Free migration services are available for shared and reseller hosting plans only. Users must possess a full backup of cPanel or have access to the old cPanel hosting with backup options enabled.

Unlimited Disk Space

While our unlimited disk space feature offers ample storage, certain file types such as zip, gz, video, music, and other backup files are not permitted.

Daily Backup Limit

Daily backup services will be disabled if the disk size of the account exceeds the 10GB limit.

Acceptable Use

Users are expected to adhere to our acceptable use policy, which prohibits activities such as spamming, illegal file sharing, and any other activities deemed harmful or disruptive to our services or other users.

Account Security

Users are responsible for maintaining the security of their accounts, including safeguarding login credentials and promptly reporting any suspected unauthorized access.

Payment Terms

Payment for hosting services is due as per the selected billing cycle. Failure to make timely payments may result in account suspension or termination.

Content Ownership

Users retain ownership of all content uploaded to our servers. However, we reserve the right to remove or suspend any content that violates our terms or poses a risk to our infrastructure.

Service Availability

While we strive to maintain optimal uptime, occasional downtime may occur due to maintenance or unforeseen technical issues. We are not liable for any loss of data or business resulting from such interruptions.

Refund Policy

Refunds are issued at our discretion and may be subject to certain conditions, such as cancellation within the specified refund period and compliance with our terms.

Amendments

We reserve the right to amend or update these terms at any time. Users will be notified of any changes, and continued use of our services constitutes acceptance of the revised terms.

By signing up for our services, users agree to abide by these terms and conditions. Failure to comply may result in account suspension or termination without notice. For further clarification or inquiries, please contact our support team.